Refund Policy

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We accept refund or return requests under the following conditions:

• The request is made within 7 business days of receiving your order.

• Products are unused, unopened, and in original packaging (unless damaged or defective upon arrival).

• The item(s) are not part of a final sale, clearance, or custom/bulk order labeled as non-returnable.

Damaged or Defective Products

If any products arrive damaged or defective:

• Please notify us within 5 business days of delivery.

• Include your order number and clear photos of the affected items.

• We will either offer a replacement, store credit, or a full refund — depending on the situation and your preference.

Returns Process

To initiate a return or refund:

1. Email us at customersupport@shopsynchub.com with your order number and reason for the request.

2. We will review your request and respond within 2 business days with next steps.

3. If approved, return shipping instructions will be provided. Return shipping costs may be covered or shared depending on the reason for return.

Refunds

Once we receive and inspect the returned items, refunds will be processed to your original payment method within 5–7 business days.

Restocking Fee

We do not charge a restocking fee for eligible returns — but we do ask that items be returned in resaleable condition.

Exceptions

We do not offer refunds or returns for:

• Products returned after the 7-day window

• Custom-made or special bulk orders marked as non-refundable

• Opened, used, or damaged items (unless due to shipping damage or manufacturing defect)

Questions?

If you have any concerns or special circumstances, we’re always happy to work with you. Please contact us at:
📧 customersupport@shopsynchub.com

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